Privacy Policy — Matok Com

1 Introduction

This Privacy Policy applies to all users of matokcom.vu and any related services operated under the matok com brand. By creating an account or using our platform, you acknowledge that you have read and understood how your personal data is collected and processed in accordance with this policy.

Matok com is committed to handling your data responsibly. We collect only what we need, keep it secure, and are transparent about how it is used. If anything in this policy is unclear, you are welcome to reach out to our support team for clarification before continuing to use the platform.

2 Information We Collect

When you register and use matok com, we may collect the following types of personal information:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and fraud prevention. If additional information is ever required, we will explain why before requesting it.

3 How We Use Your Information

Matok com uses your personal data for the following purposes:

• Account management — to create, maintain, and secure your matok com account.
• Identity verification — to confirm your age (21+) and identity in line with KYC requirements.
• Payment processing — to handle deposits and withdrawals in Philippine Peso through your chosen payment method.
• Platform security — to detect, investigate, and prevent fraud, account abuse, and prohibited activity.
• Customer support — to respond to your questions, resolve disputes, and address account issues.
• Service improvement — to analyse how the platform is used and make it better for all players.
• Legal compliance — to meet obligations under applicable laws, including anti-money laundering requirements.

4 Sharing Your Information

Matok com does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may, however, share your data in the following limited circumstances:

• Payment providers — to process your deposits and withdrawals through secure, local payment channels.
• Identity verification services — to perform KYC checks as required before account approval or withdrawal processing.
• Technology and hosting partners — service providers who help us run and maintain the platform, bound by strict confidentiality agreements.
• Legal and regulatory authorities — where we are required by law to disclose information, or in response to a valid legal request.

All third parties who process data on behalf of matok com are required to handle it securely and only for the purposes specified. We do not permit them to use your data for their own commercial interests.

5 Data Security

Protecting your personal and financial information is a core responsibility at matok com. We implement a range of technical and organisational measures to keep your data safe:

• SSL (Secure Socket Layer) encryption across all platform pages and data transmissions.
• Secure, access-controlled server infrastructure with regular security reviews.
• OTP (one-time password) verification for sensitive account actions.
• Internal policies that restrict data access to authorised staff only.
• Regular monitoring for suspicious activity and automated security alerts.

6 Data Retention

Matok com retains your personal data for as long as your account is active and for a reasonable period afterwards, as required by applicable legal and regulatory obligations. This means that even after you close your account, certain records — such as transaction history and identity verification documents — may be retained for the period required by law.

Data that is no longer necessary for any lawful purpose is securely deleted or anonymised. If you would like to know more about how long specific types of data are kept, please contact the matok com support team.

7 Your Rights Over Your Data

As a player on matok com, you have the following rights in relation to your personal data:

To exercise any of these rights, contact the matok com support team through the platform. We will respond to your request within a reasonable time frame. Please note that some requests may be subject to verification of your identity before we can proceed.

8 Cookies & Tracking Technologies

Matok com uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small data files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies — required for the platform to function, including keeping you logged in during your session.
• Analytics cookies — help us understand which parts of the platform are most used, so we can make improvements.
• Security cookies — used to detect and prevent fraud and abuse on the platform.

9 Minors & Age Restriction

Matok com is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user under this age has registered an account, we will close it and delete any associated data promptly.

If you believe a minor has accessed or registered on matok com, please contact our support team immediately so we can take appropriate action.

10 Changes to This Policy

Matok com may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify users through the platform or by email where required.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically. Continued use of matok com after a policy update constitutes your acceptance of the revised terms.